2004

As a company we joined Checkatrade in 2004 and since then our reputation for high quality service has been enhanced with further testimonials and positive feedback from customers. Each member of the Checkatrade service delivers commitment to service and quality, and agrees to uphold The Checkatrade Standard. After we've finished the work, send it in to let the public know how we did. If you prefer, you can give your feedback online or call direct.

Our members are proud to be part of Checkatrade.com, and they stand by their work. To show their commitment to service and quality, every single member has agreed to uphold The Checkatrade Standard.
Checkatrade members agree to:

- Be honest in all dealings with you
- Tell you about any call-out fees before coming to you
- Let you know straight away if they can’t do the work
- Keep appointments and arrive on time (calling in advance if they need to reschedule)
- Be realistic about when they can start work and how long it will take
- Be courteous. Treat you, your property and belongings with respect
- Keep you in the picture about all aspects of the work
- Return phone messages promptly
- Create an additional contract for variations from the original agreement
- Deal with complaints promptly and professionally
- Never demand cash payment
- Never be verbally or physically abusive or threatening to a customer in any way
- Not obtain work through cold calling

Checkatrade members will give you a feedback card up front. After they have finished the work, send it in to let the public know how they did. If you prefer, give your feedback online.