Frontline Automation Privacy Policy

by Jaynec
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In light of the GDPR regulations which came into force in May 2018, Frontline Automation made some vital changes to the company privacy policy. We understand that it is essential that our past, present and future customers are aware of how their datat will be stored and processed. As such, below you will see a full version of our company privacy policy, and this page will be updated regularly with any required changes.

1 General – Data Controller

1.1 Mark Parsons T/A Frontline Automation is a sole trader, trading as Frontline Automation, whose head office is Units 41 & 42 Bolney Grange Business Park, Stairbridge Lane, Bolney, Haywards Heath, West Sussex, RH17 5PB. We are the data controller and we will process your data in accordance with the General Data Protection Regulations (EU) 2016/679 and national laws which relate to the processing of personal data.

1.2 This privacy policy explains how we process personal data. Please read the policy to fully understand our practices regarding your data and how we will treat it.

2 Your Data

2.1 Means any information about you from which you are personally identifiable, including without limitation your name, address, email address and telephone number(s).

3 How We Collect Your Data

3.1 We may collect and process your data in the following circumstances:

3.1.1 Whenever you complete one of our online contact forms on our website,

3.1.2 Whenever you enter your name and email address on our website, to sign up to our newsletter (you are able to opt out at any time)

3.1.3 Whenever you disclose your data to us, either in person, by providing identifiable documents, through email or via telephone call.

3.2 We may also collect data from you by way of using cookies on our website. Our site uses cookies to distinguish you from other users of our site, which helps us to provide you with a good experience when you browse. For detailed information on the cookies we use and the purposes for which we use them, please see our cookie policy.

4 How We Use Your Information

4.1 We use your data for our own legitimate interests, in order to:

4.1.1 Provide you with information, products or services that you request from us

4.1.2 Contact you to arrange planned or emergency visits by our service team

4.1.3 Contact you to provide vital information or reports relating to your account with us

4.1.4 Contact you with regards to payment for services provided

4.1.5 Notify you about changes to our service

4.1.6 Process and deal with any complaints or enquiries made by you

4.1.7 Contact you for marketing purposes

We will not collect any personal data from you that we do not need in order to provide and oversee this service to you. In addition, we will not share your personal information with third parties without express written consent

5 Retention of Your Data

5.1 We are required by law to keep basic data for a certain length of time. All files remain securely stored either electronically on our database(s) or in paper files. When we no longer need to retain the paper files, they will be destroyed and disposed of in a correct manner.

5.2 We will retain your information on our electronic databases for purposes of site/customer history.

5.3 Any information we retain for marketing purposes only will be retained until you notify us that you no longer wish to receive this information

6 Cross Border Transfers

6.1 We will not process data outside of the European Economic Area (EEA)

7 Legal Basis for Processing your Personal Data

7.1 We will only use your personal data where the law allows us to. Most commonly, we will use your personal data in the following circumstances:

7.1.1 For performance of a contract we enter into with you

7.1.2 Where necessary for compliance with a legal or regulatory obligation we are subject to

7.1.3 For our legitimate interests (as described in this policy) where your interests and fundamental rights do not override these interests

8 Access to, Updating, Deleting and Restricting use of Your Data

8.1 It is important that the personal data we hold about you is accurate and current. Please keep us informed if the personal data we hold about you changes.

8.2 Data protection legislation gives you the right to object to the processing of your data in certain circumstances or withdraw your consent to the processing of your personal data where this has been provided. You also have the right to access information held about you and for this to be provided in intelligible form. If you would like a copy of some or all of your data, please send an email with proof of identity to This email address is being protected from spambots. You need JavaScript enabled to view it.

8.3 You can also ask us to undertake the following:

8.3.1 Update or amend your data if you feel this is inaccurate

8.3.2 Send you copies of your data in a commonly used format and transfer your data to another entity where you have supplied this to us and we process this electronically with your consent or where necessary for the performance of a contract

8.3.3 Restrict the use of your data

8.4 We may request specific information from you to help us confirm your identity and therefore your right to access/provide you with the personal data we hold or to make any requested changes. Data Protection legislation may allow/require us to refuse to provide you with access to some or all of you data. If we cannot provide you with access to your data, or deal with any other request received we will inform you of the reason, subject to any legal/regulatory restrictions

Right to Withdraw Concent

9.1 Where you have provided consent to the collection and processing of your personal data, you may withdraw that consent at any time. This will not affect the lawfulness of data processing based on consent before it is withdrawn. To withdraw consent, please email This email address is being protected from spambots. You need JavaScript enabled to view it.

10 Changes to our Privacy Policy

10.1 Any changes to our privacy policy will be posted on this page, and a notification will also be issued on our company Facebook page. We encourage you to check this page from time to time for any updates or changes which may affect you. If we would like to use your previously collected personal data for reasons other than those we have already notified you about, we will provide you with notice, and where required, seek your consent.

11 Contact US

11.1 If you have any questions, comments or requests regarding this policy or how we use your data, please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it. - This is in addition to your right to contact the information commissioner's office should you be unsatisfied with our response to any issues you raise.